We attempted to process your payment using the bank details provided, but the transaction was declined by your bank due to incorrect account information (such as an incorrect name, account number, or routing details).
Please note that ensuring the accuracy of your banking details is your responsibility.
To find the specific reason for the rejection:
Navigate to Payments > Payment History.
Locate the payment and click ">" on the corresponding row to open the Payment Details screen.
You will see the specific reason for rejection directly on the payment order.
What happens next? When a payment fails, the funds are credited back to your account, a process that can take up to 30–40 days. You will receive an email notification as soon as the status is officially updated to "Rejected."
Because the payment had already been sent for processing before being declined, a transaction fee will be applied, which means the re-issued amount will be slightly lower than the original balance.
Once the funds are returned and you have corrected your details, we will re-attempt the payment as soon as possible. We strongly advise double-checking your information to prevent future delays.