We tried to send a payment using the provided bank details, but the transaction was declined by the beneficiary's bank due to an error in the banking information (such as an incorrect name or account number, or incorrect routing details).
It is your responsibility to ensure accurate entry of the banking information.
To find the specific reason for payment rejection:
- Navigate to "Payments" > "Payment History."
- Locate the payment and click ">" on the corresponding row to access the "Payment Details" screen.
- You can directly see the reason for rejection on the payment order.
Reason for Rejection:
In the event of rejection, the amount is refunded, and this process may take up to 30-40 days. You will receive an email notification when the payment status is marked as rejected. As the payment was initially sent for processing before being rejected, a transaction fee will be charged, resulting in an amount lower than the original payment.
Once the payment is refunded, and you have accurately corrected your payment details, we will attempt a new payment as soon as possible. However, please be mindful that thoroughly verifying banking information is crucial to prevent future inconveniences.